Shipping Policy

Last updated: 22 October 2026

At HindusGod.com, we aim to deliver your devotional products, books, puja items, gifts, prasad, and other available products safely and efficiently across India, subject to delivery service availability.

This Shipping Policy explains our courier services, order processing, dispatch, delivery, cancellation, returned shipments, and refund procedures.

By placing an order on HindusGod.com, you agree to the terms described in this policy, subject to your rights under applicable law.

1. Shipping and Courier Partners

HindusGod.com may use the following courier and shipping services to deliver orders:

• Blue Dart Air Courier

• Ekart Courier

• Delhivery

• Amazon Shipping / Amazon courier services, where available

The courier partner selected for an order may depend on the delivery PIN code, product type, parcel weight and dimensions, service availability, shipping cost, and other operational requirements.

Customers cannot assume that every courier partner is available for every order or destination.

We may select the most suitable available courier service for your shipment. The courier used for your order may be shown in your shipping confirmation or tracking information.

2. Delivery Locations Across India

We aim to serve customers across India wherever our products and courier services are available.

Delivery availability depends on the destination PIN code, courier coverage, product restrictions, and other operational factors.

Before placing an order, please provide a complete and accurate delivery address, including:

• Recipient’s full name.

• House number, building, or street address.

• Village, town, city, or locality.

• District and state.

• PIN code.

• Active mobile number.

An incomplete or incorrect address may cause delays, failed delivery attempts, or the return of a parcel to the sender.

If a location is not serviceable, we may contact you to discuss available options.

3. Order Processing and Dispatch

Orders are processed after the order details have been received and any required payment or verification has been completed.

Processing time may vary depending on product availability, packaging requirements, order volume, holidays, and other operational factors.

We aim to dispatch orders as soon as reasonably possible. However, an exact dispatch date cannot be guaranteed unless explicitly confirmed.

An order confirmation means that we have received your order details. It does not necessarily mean that the parcel has already been dispatched.

Once the parcel has been handed over to the courier, its shipment status may be updated through the courier’s tracking system.

4. Estimated Delivery Time

Delivery time depends on the delivery PIN code, courier service, parcel movement, and local delivery conditions.

The estimated delivery period, where available, will be communicated at checkout, in an order update, or through the courier’s tracking information.

Delivery may take longer because of:

• Remote or difficult-to-service locations.

• Weather conditions or natural events.

• Public holidays or high shipping volumes.

• Transport or logistics disruptions.

• Incorrect addresses or unavailable recipients.

• Courier operational delays.

• Other circumstances beyond our reasonable control.

An estimated delivery date is not a guarantee of delivery at an exact time.

If your parcel is significantly delayed, please contact us with your order number and tracking details so that we can review the shipment.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you confirm your order.

The amount may depend on factors such as the parcel’s weight, dimensions, destination, selected service, and the terms of a specific offer.

Important information about free products

Some products, books, gifts, or prasad may be listed at a product price of ₹0.

A ₹0 product price does not automatically mean free shipping.

Unless the offer expressly includes free delivery, applicable shipping or other disclosed charges must be paid by the customer.

Please review the final checkout amount before placing your order.

We aim to communicate applicable shipping charges clearly before an order is confirmed.

6. Order Cancellation Before Dispatch

Customers may request cancellation before the order is dispatched.

If you wish to cancel an order, contact us as soon as possible and provide your order number.

If the order has not yet been dispatched and the cancellation is accepted, the full amount paid for that order will be refunded, including any shipping charge collected for that order, subject to applicable law.

A cancellation request is not complete until it has been acknowledged or confirmed by us.

Please note that an order may already have entered packing or courier processing even if the tracking information has not yet appeared online. Contact us immediately if you wish to cancel.

7. Cancellation After Dispatch

Once an order has been dispatched and handed over to the courier, cancellation is generally not available through our standard cancellation process.

After dispatch, the parcel is in the courier network and cannot always be stopped or recalled.

If you no longer want the parcel, please contact us before refusing delivery or taking any other action. We will explain the available options, if any.

If a parcel is returned to us because the customer refuses delivery or requests a return for a reason unrelated to a defect, incorrect supply, or other issue for which a remedy is required by law, applicable forward and return courier charges may be deducted from an eligible refund where lawful and properly disclosed.

These charges refer to the relevant shipping cost for sending the parcel to the customer and returning it to us. Any deduction will be based on the applicable order terms and actual or reasonably applicable charges.

This policy does not remove any remedy available under applicable consumer law for a defective, damaged, incorrect, materially misdescribed, or undelivered product.

8. Customer Refusal or Failed Delivery

A shipment may be returned to us if:

• The customer refuses to accept delivery.

• The recipient is unavailable after the courier’s applicable delivery attempts.

• The delivery address is incomplete or incorrect.

• The courier cannot contact the recipient.

• The destination is found to be unserviceable.

• Other delivery conditions prevent completion.

If a parcel is returned to us because of a customer-related delivery issue, we may contact the customer to confirm the reason and discuss the next steps.

Where a refund is eligible, applicable forward and return courier charges may be deducted if permitted by law and disclosed under the applicable order terms.

If the failed delivery resulted from a courier error, our error, or another circumstance requiring a remedy under applicable law, we will review the case accordingly.

We recommend that customers keep their phone available and provide accurate delivery information to avoid unnecessary delays and return charges.

9. Return-to-Origin (RTO) Shipments

A Return-to-Origin (RTO) shipment is a parcel that the courier returns to the sender instead of delivering it to the customer.

RTO may occur because of a refused delivery, an incorrect address, an unsuccessful delivery process, a serviceability issue, or another reason recorded by the courier.

When an RTO parcel reaches us, we will review the shipment status and the reason for its return.

If the return resulted from the customer’s refusal or an incorrect address supplied by the customer, applicable forward and return courier charges may be deducted from an otherwise eligible refund, where permitted by law.

If the return resulted from our error or another circumstance for which the customer is legally entitled to a remedy, the matter will be handled accordingly.

Customers should contact us with their order number if tracking shows that a parcel is being returned.

10. Non-Returnable Products

Certain products may be marked “Non-Returnable” on their product pages because of their nature, hygiene considerations, personalisation, perishability, or other product-specific reasons.

Where clearly disclosed before purchase and permitted by applicable law, such products cannot be returned merely because the customer changes their mind, no longer wants the item, or selected the wrong product.

However, a non-returnable label does not automatically remove a customer’s legal rights.

If a product is defective, damaged in transit, incorrectly supplied, materially different from its description, or otherwise covered by a mandatory legal remedy, please contact us for review.

We will assess the issue in accordance with the product details, available evidence, applicable policy, and law.

Please read the product description and any return restrictions carefully before placing your order.

11. Damaged, Defective, or Incorrect Products

If your parcel arrives damaged, contains an incorrect item, or has a product defect, please contact us as soon as reasonably possible after delivery.

To help us review the issue, please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the product and packaging, where available.

• The courier tracking details, if relevant.

Please retain the product and its packaging until we advise you on the next steps, where practical.

Depending on the circumstances, the appropriate resolution may include a replacement, return, refund, or another remedy available under applicable law.

The standard post-dispatch cancellation rule and any non-returnable designation will not be used to deny a remedy required by law.

12. Refunds for Eligible Orders

Refunds will be considered according to this Shipping Policy, the applicable Cancellation and Refund Policy, the conditions disclosed at checkout, and applicable law.

Before dispatch

If a cancellation is accepted before dispatch, the full amount paid for the order will be refunded, subject to applicable law.

After dispatch

A change-of-mind cancellation is generally not available after dispatch. If a parcel is returned to us and a refund is eligible, applicable forward and return courier charges may be deducted where lawful and properly disclosed.

Damaged, defective, incorrect, or legally eligible cases

Where a refund or another remedy is required because of a defective, damaged, incorrect, materially misdescribed, or otherwise legally eligible product, we will review the case and apply the relevant legal requirements.

Refund processing time

Once a refund is approved, it will generally be processed through the original payment method or another lawful method appropriate to the transaction.

The time taken for the money to appear in your account may depend on your bank, payment provider, or payment method.

We will provide relevant information about an approved refund where reasonably possible.

13. Address Changes After Ordering

If you need to change your delivery address, contact us as soon as possible and include your order number and the corrected address.

Address changes may be possible before dispatch if the order has not entered a stage where changes can no longer be made.

After dispatch, an address change depends on the courier’s facilities and approval. We cannot guarantee that a change will be accepted.

If an address correction results in an additional charge, we will communicate the relevant information before proceeding where practicable.

14. Tracking Your Shipment

Where tracking is available, we may provide a tracking number or a link to the courier’s tracking service after dispatch.

Tracking information may take some time to become active after the parcel is handed over to the courier.

The courier’s tracking system may show statuses such as shipment created, picked up, in transit, out for delivery, delivered, or returned to origin.

If tracking has not updated for an extended period, or if a parcel is marked delivered but you have not received it, contact us with your order number and tracking details.

We will review the available information and, where appropriate, coordinate with the courier.

15. Undelivered or Lost Shipments

If your parcel has not arrived within the communicated delivery period, please contact us so that we can investigate its status.

We may check the courier tracking records, contact the courier, and review the order details.

If a shipment is confirmed lost or cannot be delivered, we will determine the appropriate resolution in accordance with the transaction terms and applicable law.

Customers will not be required to accept an arbitrary cancellation fee or return charge for a shipment that was not delivered because of an issue for which the customer is entitled to a remedy.

16. Contact Us About Shipping

For shipping, delivery, cancellation, return-to-origin, or refund enquiries, please contact us using the details below.

Website: https://hindusgod.com/
Email: contact@hindusgod.com
Additional email: hindusgod.com.info@gmail.com
Phone / WhatsApp: +91 9735400431
Location: Patashpur, East Medinipur, West Bengal 721439, India

When contacting us, please include your order number, registered mobile number, and tracking number if available.

For your security, do not send passwords, UPI PINs, one-time passwords, or full payment-card credentials.

17. Updates to This Shipping Policy

We may update this policy to reflect changes in courier services, operational procedures, product types, or applicable law.

The latest version will be published on this page with an updated revision date.

Changes will not remove rights or remedies that customers have already acquired under applicable law.

We encourage customers to review this page before placing an order.

Our Commitment

HindusGod.com aims to provide clear shipping information, communicate applicable charges, and handle delivery and refund enquiries responsibly.

We appreciate your trust and will make reasonable efforts to help resolve genuine shipping concerns in accordance with our policies and applicable law.