Return , Refund & Cancellation Policy
Last updated: 22 October 2026
At HindusGod.com, we aim to provide clear information about order cancellations, product replacements, refunds, and return conditions so that customers understand our policies before placing an order.
Please read this policy carefully before purchasing devotional products, puja items, books, gifts, prasad, or other products available on our website.
This policy explains when an order may be cancelled, when a replacement may be requested, how refunds are handled, and when courier charges may apply.
Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law.
1. Our Policy at a Glance
| Situation | HindusGod.com policy |
|---|---|
Return Cancellation before dispatch | No Return Accepts Available; ₹0 cancellation charge |
| Refund for an accepted pre-dispatch cancellation | Full amount paid for the order |
| Cancellation after dispatch | Standard cancellation is not available |
| Eligible post-dispatch return or refused shipment | Forward and return courier charges may apply where lawful and disclosed |
| Replacement request | Must be submitted within 5 calendar days of the recorded delivery date |
| General change-of-mind return | Not available under our standard policy |
| Product marked non-returnable | Not returnable for ordinary change of mind, subject to legal rights |
| Defective, damaged, incorrect or materially misdescribed product | Contact us for review and an applicable remedy |
| Refund processing | Begins after the refund is approved; bank or payment-provider processing time may vary |
2. Order Cancellation Before Dispatch
Customers may request cancellation before their order is dispatched.
If you change your mind or no longer wish to receive an order, contact us as soon as possible using the contact details provided at the end of this policy.
Please include your order number and the mobile number or email address used when placing the order.
Cancellation charge: ₹0
There is no cancellation fee for an eligible cancellation accepted before dispatch.
If the cancellation is accepted before the parcel is dispatched, we will refund the full amount paid for that order, including any shipping charge collected for that order, subject to applicable law.
For example, if you paid ₹500 for a product and ₹60 for shipping, the total amount paid was ₹560. If your cancellation is accepted before dispatch, the refund will be ₹560.
This example is illustrative. Your actual refund will be based on the amount paid for your order.
Important conditions
A cancellation request should be submitted as early as possible.
The order must not already have been dispatched.
An order that has entered packing or courier processing may require immediate verification.
A cancellation request is not confirmed until we acknowledge or accept it.
If the parcel has already been handed over to the courier, the post-dispatch conditions in this policy may apply.
We aim to process eligible pre-dispatch cancellation refunds promptly.
3. Cancellation After Dispatch
Once an order has been dispatched and handed over to the courier, standard order cancellation is not available.
After dispatch, the parcel may already be moving through the courier network. We may not be able to stop, recall, or redirect it.
If you no longer want the order after dispatch, please contact us before refusing delivery or requesting any other action.
Where a post-dispatch return or refused shipment is accepted and a refund is eligible, the following courier charges may apply:
Forward courier charge: The applicable cost of sending the parcel from the sender to the customer.
Return courier charge: The applicable cost of transporting the parcel back to the sender.
These charges may be deducted from an eligible refund where the deduction is lawful, properly disclosed, and applicable to the circumstances.
For example, if a customer refuses an otherwise correctly supplied parcel after dispatch because they have changed their mind, the applicable forward and return courier charges may be deducted from an eligible refund.
Any deduction must be based on the applicable shipping terms and actual or reasonably applicable courier costs. We will not use this rule to deny a refund or another remedy required by law.
4. No General Change-of-Mind Returns
HindusGod.com does not offer general returns simply because a customer changes their mind, no longer wants a product, or has ordered an item by mistake.
Please check the following before confirming an order:
Product name and description.
Product photographs and available options.
Quantity, size, colour, or other selected details.
Product price and shipping charges.
Delivery address and PIN code.
Any product-specific restrictions.
Whether the item is marked non-returnable.
We encourage customers to review the order carefully before payment.
This standard no-return policy does not remove remedies that may be available under applicable law for defective, damaged, incorrect, materially misdescribed, or otherwise legally eligible products.
5. Five-Day Replacement Policy
HindusGod.com offers a 5-calendar-day replacement request window from the recorded delivery date for eligible products and qualifying issues, subject to product-specific conditions and applicable law.
If you receive a product that is damaged, defective, incorrect, or materially different from its description, contact us within this period wherever possible.
How the five-day period is calculated
The delivery date recorded by the courier or our order records is Day 0. The following calendar day is Day 1.
For example, if your parcel is recorded as delivered on 10 November, the five-calendar-day request window runs from 11 November through 15 November.
Please submit your request as soon as you discover the issue. If the deadline falls on a weekend or holiday, do not assume it will automatically be extended.
This five-day period is our standard request window; it does not remove any longer or different legal right that may apply to your circumstances.
Conditions for a replacement request
Please provide:
Your order number.
The product name.
The recorded delivery date.
A clear explanation of the issue.
Clear photographs or a short video showing the problem, where available.
Photographs of the packaging and shipping label, where relevant.
We may request additional information if it is reasonably necessary to assess the request.
A replacement will depend on verification, product availability, the nature of the issue, and the remedy required under applicable law.
If a replacement is unavailable or inappropriate, another remedy, including a refund where applicable, may be offered.
6. Which Products Qualify for Replacement?
Replacement eligibility depends on the product and the reason for the request.
Subject to applicable law and the relevant product description, a replacement may be considered when:
The wrong product was delivered.
The product arrived damaged.
The product has a verified manufacturing or functional defect.
The product is materially different from its description.
An important component is missing from the package.
Another qualifying issue is verified.
A replacement is generally not offered solely because the customer has changed their mind, selected the wrong item, or no longer wants the product.
However, product-specific restrictions cannot override mandatory consumer rights.
7. Non-Returnable Products
Some products may be marked “Non-Returnable” on their product pages.
This may apply to products such as personalised items, custom-made products, certain hygiene-sensitive products, perishable products, or other items for which a return restriction is appropriate and lawful.
If a product is clearly marked non-returnable before purchase, a general change-of-mind return will not ordinarily be accepted under our standard policy.
Before placing an order, please read the product description and any return or replacement conditions displayed on the product page.
Important exception
A non-returnable label does not automatically mean that a customer has no remedy.
If a non-returnable product arrives damaged, defective, incorrect, or materially misdescribed, please contact us. We will review the issue and provide an applicable remedy where required by law.
8. Damaged Products Received in Delivery
Please inspect your parcel and product as soon as reasonably possible after delivery.
If the parcel appears damaged, tampered with, or improperly handled, take photographs of the packaging and product where practical.
Contact us with your order number and details of the issue.
Please retain the product, packaging, and shipping label until we advise you on the next steps, where practical.
We may review courier records, photographs, order information, and other relevant evidence to determine the appropriate resolution.
Depending on the circumstances and applicable law, the resolution may include replacement, return, refund, or another suitable remedy.
The standard cancellation rule, no-general-return policy, and non-returnable designation will not be used to deny a remedy required by law.
9. Incorrect Product or Missing Item
If you receive a product different from the one you ordered, or if an expected item is missing from the parcel, please contact us as soon as possible.
Your request should include:
Order number.
Product ordered.
Product received, if applicable.
Description of the missing or incorrect item.
Photographs of the product and packaging, where available.
We will review the order and packing information and contact you regarding the next steps.
Where the issue is verified, we will arrange an appropriate remedy in accordance with the applicable policy and law.
Please do not discard the packaging or shipping label until the matter has been reviewed, if retaining them is practical.
10. Refund Policy
Refunds may be available for eligible cancellations, returned shipments, product issues, or other circumstances in which a refund is approved or required by law.
The amount and method of refund depend on the circumstances of the order.
A. Refund before dispatch
If your cancellation is accepted before dispatch, we will refund the full amount paid for the order, including the shipping charge collected for that order, subject to applicable law.
Cancellation charge: ₹0.
B. Refund after dispatch
A standard change-of-mind cancellation is not available after dispatch.
If a post-dispatch return or refused shipment is accepted and a refund is eligible, applicable forward and return courier charges may be deducted where lawful and properly disclosed.
C. Refund for defective, damaged, or incorrect products
If a product is defective, damaged, incorrect, materially misdescribed, or otherwise qualifies for a remedy under applicable law, we will assess the issue and provide an appropriate remedy.
We will not automatically apply change-of-mind courier deductions to a case where doing so would improperly deny a legally required refund or other remedy.
D. Refund when a product is unavailable
If we cannot fulfil a confirmed order and payment has been collected, we will notify the customer where reasonably possible and arrange an applicable refund in accordance with the transaction terms and law.
E. Duplicate or mistaken payments
If you believe that a payment was deducted more than once or that a payment was made without a corresponding order, contact us with the relevant transaction reference.
We will investigate the issue and coordinate with the payment provider where necessary.
11. Refund Processing Time
Once a refund is approved, we will initiate it through the original payment method or another lawful method appropriate to the transaction.
The time taken for the refund to appear in your account may depend on:
The payment method used.
Your bank or financial institution.
The payment gateway or payment provider.
Banking holidays and processing schedules.
Any additional verification required.
A refund initiation confirmation does not necessarily mean the funds will appear immediately in your account.
If you have not received an expected refund within the communicated processing period, contact us with your order number and refund reference, if available.
We will review the status and provide relevant information where reasonably possible.
12. Return Shipping and Courier Charges
Courier charges depend on the circumstances of the return and the applicable terms.
Customer-initiated post-dispatch return or refusal
If an eligible return or refused shipment results from a customer’s change of mind or another customer-related reason, applicable forward and return courier charges may be deducted from an eligible refund where lawful and properly disclosed.
Defective, damaged, incorrect, or misdescribed products
If a product issue is attributable to an incorrect supply, defect, damage, material misdescription, or another circumstance requiring a remedy, we will review the matter and handle shipping costs in accordance with applicable law and the appropriate resolution.
Failed delivery
If a parcel cannot be delivered because of an incorrect address, unavailable recipient, or refusal, we may review the reason recorded by the courier.
Any proposed courier-charge deduction will depend on the circumstances, the applicable terms, and the law. Charges will not be imposed automatically where the customer is legally entitled to a remedy.
13. Return-to-Origin (RTO) Shipments
A Return-to-Origin (RTO) shipment is a parcel that the courier returns to the sender rather than completing delivery.
RTO may occur because of a refused delivery, an incorrect address, unsuccessful delivery attempts, a serviceability issue, or another courier-recorded reason.
When an RTO parcel reaches us, we will review its status and the reason for the return.
If a refund is eligible and the return resulted from a customer-related reason, applicable forward and return courier charges may be deducted where lawful and properly disclosed.
If the shipment was returned because of our error, a courier issue, or another circumstance requiring a remedy, we will review the case and handle it in accordance with applicable law.
If you believe a parcel has been returned incorrectly, contact us with your order number and tracking details.
14. Refused Deliveries
If you refuse a parcel after dispatch, the courier may return it to us.
Refusing delivery does not automatically cancel the order or guarantee a full refund.
If the refusal is due to a change of mind, applicable forward and return courier charges may apply to an otherwise eligible refund where lawful and properly disclosed.
If you refuse delivery because the parcel is visibly damaged, appears tampered with, or contains an apparent delivery problem, please document the issue where practical and contact us as soon as possible.
We will review the available evidence and determine the appropriate resolution under the relevant policy and applicable law.
15. Order Changes and Address Corrections
If you need to change the product, quantity, or delivery address, contact us before dispatch.
We cannot guarantee that changes can be made after an order has been processed or handed to the courier.
After dispatch, any address correction, redirection, or other shipment change depends on the courier’s available services and approval.
Additional courier charges may apply if a requested change involves an additional service, but we will communicate applicable charges before proceeding where practicable.
If an address error prevents delivery, the parcel may be returned to the sender and the applicable RTO conditions may apply.
16. How to Request a Cancellation, Replacement, or Refund
Please follow these steps.
Step 1: Contact us
Send an email to contact@hindusgod.com or use the contact details below.
Step 2: Identify your order
Include your order number, registered mobile number or email address, and product name.
Step 3: Explain your request
Clearly state whether you are requesting a pre-dispatch cancellation, replacement, refund review, or assistance with a returned parcel.
Step 4: Provide supporting information
For product damage, defects, or incorrect items, include photographs or other relevant information where available.
Step 5: Wait for review
We will review the request and communicate the next steps where reasonably possible.
Please do not return a product without first contacting us for instructions, unless applicable law or the circumstances require otherwise.
17. Contact Information
For cancellation, replacement, return, or refund enquiries, contact:
HindusGod.com
Website: https://hindusgod.com/
Email: contact@hindusgod.com
Additional email: hindusgod.com.info@gmail.com
Phone / WhatsApp: +91 9735400431
Location: Patashpur, East Medinipur, West Bengal 721439, India
Please include your order number in order-related messages.
For your security, never share your password, UPI PIN, one-time password, or full payment-card security details.
18. Policy Updates
We may update this Return, Refund & Cancellation Policy when our operational procedures, product range, payment methods, or applicable legal requirements change.
The latest version will be published on this page with the updated revision date.
Changes will not remove rights or remedies that have already accrued to customers under applicable law.
Please review this page before placing an order if you need to understand the current conditions.
Our Commitment
At HindusGod.com, we aim to communicate our cancellation, replacement, and refund conditions clearly and handle customer concerns responsibly.
We encourage customers to review product details and delivery charges before ordering. If something goes wrong with a delivery or product, please contact us so that we can review the matter and provide an appropriate response under our policies and applicable law.
Thank you for shopping with HindusGod.com.