Payment Policy
Last Updated: 22 October 2026
Welcome to HindusGod.com (“HindusGod,” “we,” “our,” or “us”).
This Payment Policy explains how payments are accepted and processed when you purchase products or services through our website. It applies to eligible purchases of puja products, devotional items, religious books, customized deity images, delivery charges for eligible free gifts, and other paid services offered through HindusGod.com.
We use third-party payment gateway services, including Razorpay and PayU, for online payment processing, subject to their availability and configuration on our checkout.
By placing an order or making a payment through our website, you agree to the payment terms described below, together with our applicable Terms & Conditions, Refund & Cancellation Policy, Shipping Policy, and Privacy Policy.
1. Payment Methods
HindusGod may offer online payments through Razorpay and PayU. The payment methods available for a particular transaction will be displayed at checkout and depend on gateway availability, merchant configuration, customer eligibility, and the applicable payment provider’s rules.
Depending on the options enabled, available methods may include:
UPI payments
Debit cards
Credit cards
Net banking
Supported digital wallets
Other payment methods displayed by the payment gateway at checkout
Not every payment method will necessarily be available for every order. Payment providers, banks, and financial institutions may change, restrict, or temporarily disable particular options.
Customers should select an available payment method and follow the instructions shown during checkout.
2. Razorpay Payment Gateway
Razorpay may be used to facilitate online payments for eligible orders on HindusGod.com.
When you select Razorpay at checkout, you may be redirected to a secure payment interface or shown an embedded payment experience, depending on our integration.
You must provide the payment information requested by the payment interface and authorize the transaction through the applicable bank or payment service.
Razorpay facilitates payment processing. It does not itself determine whether a product is eligible for return, whether an order should be cancelled, or whether a customer is entitled to a merchant refund.
For information about Razorpay’s services, visit: https://razorpay.com/
3. PayU Payment Gateway
PayU may also be used to facilitate online payments for eligible orders on HindusGod.com.
When you select PayU at checkout, follow the payment instructions displayed by the gateway and complete any authentication required by your bank or payment provider.
Payment options depend on the methods enabled for our merchant account and the options supported for your transaction.
PayU facilitates payment processing. HindusGod remains responsible for handling customer order enquiries, cancellations, product-related issues, and refund requests in accordance with our applicable policies and the law.
For information about PayU’s services, visit: https://payu.in/
4. Order Amount and Payment Currency
Unless the checkout expressly states otherwise, website prices and payment amounts are displayed in Indian Rupees (INR).
The amount payable may include:
Product prices
Applicable delivery or shipping charges
Applicable taxes
Any other charges clearly disclosed before the order is placed
The final payable amount is the amount shown on the checkout page before you confirm your order.
Please review the product, quantity, delivery details, shipping charges, applicable taxes, and total amount carefully before completing payment.
Any bank, card issuer, or payment provider charges applicable to your payment method are subject to that provider’s terms and applicable law. We will not represent undisclosed charges as part of our own fees.
5. Payment Confirmation and Order Processing
After attempting payment, please wait for the gateway and website to complete the transaction.
An order is considered paid only when its payment status has been verified through the applicable payment system or other reliable transaction records.
Depending on the payment method, payment confirmation may be immediate or may take additional time.
After successful payment, we may provide an order confirmation through the website, email, or another available communication channel.
Please retain your order number and payment reference for future enquiries.
An order confirmation message alone should not be treated as proof of payment if the transaction is still pending, failed, reversed, or otherwise unverified.
6. Failed, Pending, or Interrupted Payments
A payment may fail or remain pending because of network problems, bank restrictions, insufficient funds, authentication failures, gateway interruptions, or other technical or financial reasons.
If your payment appears unsuccessful:
Check the payment status shown by the gateway, bank, and order page.
Check whether you received a payment confirmation or transaction reference.
Avoid making repeated payments until you have checked the status of the earlier attempt.
If the amount was debited but the order is not confirmed, contact us with the order number, transaction date, amount, and available payment reference.
Do not send your password, full card number, card security code, or UPI PIN to customer support.
If a payment is confirmed as failed but money has been debited, the reversal or refund may depend on the payment method, bank, and payment provider. The time required for the amount to appear in your account may vary.
We will review the order and available transaction records and assist with the next appropriate step.
7. Duplicate Payments
If you believe that you have paid more than once for the same order, please contact us promptly.
Include the order number, payment dates, amounts, and available transaction references for each suspected payment.
We will review the records to determine whether multiple payments were successfully received for the same order. If a duplicate payment is verified, we will take appropriate steps to resolve it, including initiating a refund where applicable.
The time taken for the refunded amount to appear in your account depends on the payment provider and your bank.
8. Payment Security
We aim to use reputable payment-processing services and appropriate website security measures to protect transactions.
Payment authentication may be performed by your bank, card issuer, UPI application, payment provider, or another authorized service.
We do not ask customers to disclose their UPI PIN, banking password, OTP, or card security code to our customer-support team. You should enter authentication details only in the official payment interface when required for a transaction you have initiated.
Do not share payment OTPs or passwords with anyone claiming to represent HindusGod, Razorpay, PayU, or your bank.
Although we take reasonable steps to support secure transactions, no online system can be guaranteed to be completely free from risk.
9. Refunds and Payment Reversals
Payment processing and refund eligibility are separate matters.
If a refund is approved under our Refund & Cancellation Policy, applicable law, or another valid arrangement, we will initiate or arrange the refund through the relevant payment process.
Where supported, refunds are generally directed to the original payment method. The exact procedure depends on the gateway, transaction type, and payment method.
Razorpay and PayU provide facilities for merchants to initiate refunds, but the time at which funds are credited depends on the processing chain, including banks and other financial institutions.
A refund request does not necessarily mean that a refund has already been processed. We will communicate the status where reasonably possible.
For product returns, cancellations, damaged items, non-delivery, or eligibility requirements, please consult our Refund & Cancellation Policy and Shipping Policy.
A payment gateway’s processing charges or taxes may not be returned to the merchant when a customer refund is issued. This does not by itself determine the customer’s entitlement; any customer-facing deduction must be consistent with the disclosed terms and applicable law.
10. Payment Disputes and Chargebacks
If you believe that a payment was unauthorized, duplicated, incorrectly charged, or not associated with the order you intended to place, contact us as soon as possible.
We may request relevant information to investigate the issue, such as the order number, transaction date, amount, and payment reference.
If you believe a transaction was unauthorized, you should also contact your bank or payment provider promptly and follow its security and dispute procedures.
Chargebacks and payment disputes are handled under the applicable bank, card network, payment provider, and legal processes. We may provide relevant order and transaction records to the payment provider or financial institution where appropriate and legally permitted.
Nothing in this section limits rights available to customers under applicable law.
11. Free Gifts, Books, and Delivery Charges
HindusGod may offer eligible books, devotional materials, gifts, or other items at no product charge under a specific offer.
If an offer requires payment of delivery charges, handling charges, or another fee, the applicable amount and conditions should be displayed before you complete the payment.
A “free” item does not necessarily mean that delivery is free. Please review the individual offer carefully to understand eligibility, available quantities, delivery charges, and other applicable conditions.
Where a delivery charge is paid online, it will be processed through the payment method selected at checkout. Any refund of that charge will be considered under the applicable offer terms, Refund & Cancellation Policy, and law.
12. Customized Products and Special Orders
If HindusGod offers customized deity images or other personalized products, the applicable price and order details will be displayed before payment.
Please verify any customization details you submit before confirming your order.
Cancellation or refund eligibility for customized products may differ from that for standard products, depending on the nature of the service, the work already performed, the terms disclosed before purchase, and applicable law.
Please consult the specific product terms and Refund & Cancellation Policy before placing a customized order.
13. Donations and Voluntary Contributions
If a donation facility is available on HindusGod.com, the amount and payment instructions will be displayed on the relevant donation page.
Please check the recipient, amount, and transaction details before confirming a donation.
The treatment of a donation, including cancellation, refund eligibility, receipts, and any applicable tax treatment, depends on the nature of the donation arrangement and applicable law. No tax exemption or tax benefit should be assumed unless expressly confirmed by the relevant authorized entity and supported by the applicable requirements.
If you believe a donation payment was duplicated, failed, or was made in error, contact us with the transaction details so that we can review it.
14. Payment Provider Availability
Razorpay, PayU, banks, UPI services, card networks, and other payment providers may occasionally experience outages, maintenance periods, processing delays, or restrictions.
We cannot guarantee uninterrupted availability of every payment method.
If a payment option is temporarily unavailable, please check the checkout page for other available options or try again after confirming the status of any earlier transaction.
We will not consider a payment successful solely because a customer has initiated the payment process; the transaction must be verified.
15. Personal Information and Payment Data
Information needed to process an order or payment may include your name, contact details, billing or delivery information, order amount, transaction reference, and payment status.
Depending on the integration, payment providers may collect or process additional information required to complete the transaction.
We handle personal information in accordance with our Privacy Policy and applicable law. Payment providers may also process information under their own terms and privacy policies.
For more information, please read our Privacy Policy at the relevant page on HindusGod.com.
16. Changes to This Payment Policy
We may update this Payment Policy when our payment methods, website features, business processes, or legal requirements change.
Any updated version will be published on this page with a revised “Last Updated” date. Where required, we will provide additional notice or obtain consent.
We encourage customers to review the policy before placing an order if they have questions about payment terms.
17. Contact Us
If you have questions about a payment, failed transaction, duplicate charge, payment confirmation, or refund status, please contact us.
Website: https://hindusgod.com/
Email: contact@hindusgod.com
When contacting us, please provide:
Your order number, if available
Transaction date
Amount paid
Payment method or gateway used
Transaction or payment reference, if available
A brief description of the issue
For your security, do not include your password, UPI PIN, OTP, full payment-card number, or card security code in your message.
We will review your enquiry and respond as reasonably practicable.
By using the payment facilities on HindusGod.com, you acknowledge that online transactions are subject to the terms of the selected payment provider, your bank or financial institution, our applicable website policies, and applicable law.